Using Hardware Asset Management Release version: Washingtondc Updated February 1, 2024 1 minute to readUse the Hardware Asset Management application to manage your hardware and consumable assets. Customize tabs in Hardware Asset WorkspaceAdjust the content shown in the tabs of Hardware Asset Workspace views to meet your specific business needs.Work with hardware normalizationAsset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.Work with Asset and CIAsset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.Consumables life cycleConsumables are assets that are not tracked individually, but as a group of the same model.Manage asset bundles from your inventoryCreate asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.Manage various assets through asset classesThe default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.Manage your inventory through pallet assetsManage your inventory effectively using pallet assets.Create fixed assetsFixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.Manage pre-allocated assetsManage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.Manage loaner assetsRequest a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.Donate assets to charity organizationsUse the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.Exclude assetsExclude an asset for which you don't want to use Hardware Asset Management licensed features.Use Advanced Shipment NotificationUse Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.Use Organization ManagementThe Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.Manage RMA requestsInitiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.Create an inventory stock order requestCreate an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.Transfer orders for Asset ManagementTransfer orders move assets between company stockrooms.Create a transfer order for Asset ManagementCreate a transfer order in order to transfer assets from one location to the other.Transfer order line asset trackingAs transfer order line actions are triggered, the stock information and states of any affected assets are updated. Consumables and non-consumables are tracked differently.Create a disposal orderCreate a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.Use a hardware asset request flowUse a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.Audit your inventoryPerform scheduled or blind audits of asset stockrooms and other locations such as offices or datacenters.Request a Hardware Asset RefreshUse the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.Manage your expiring contracts for leased hardware assetsUse the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.Reclaim hardware assetsReclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.View RFID information of assetsView the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.Manage the lifecycle of hardware models with calculated lifecycle templatesManage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.Receive asset warranty details from LenovoConnect to the Lenovo Warranty API and get the warranty details of your hardware assets.Manage stockroomsManage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.Track shipments using the integration frameworkTrack your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.Track asset location using indoor mapsLocate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.Assess performance of Hardware Asset ManagementTrack the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.Manage refresh of assets using Zero Touch RefreshEnable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.Configure the Total Cost of Ownership of assetsConfigure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.Manage Hardware Asset Management subscriptionsSave on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.Update associated Decision tables for HAM flowsUpdate associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.
Using Hardware Asset Management Release version: Washingtondc Updated February 1, 2024 1 minute to readUse the Hardware Asset Management application to manage your hardware and consumable assets. Customize tabs in Hardware Asset WorkspaceAdjust the content shown in the tabs of Hardware Asset Workspace views to meet your specific business needs.Work with hardware normalizationAsset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.Work with Asset and CIAsset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.Consumables life cycleConsumables are assets that are not tracked individually, but as a group of the same model.Manage asset bundles from your inventoryCreate asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.Manage various assets through asset classesThe default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.Manage your inventory through pallet assetsManage your inventory effectively using pallet assets.Create fixed assetsFixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.Manage pre-allocated assetsManage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.Manage loaner assetsRequest a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.Donate assets to charity organizationsUse the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.Exclude assetsExclude an asset for which you don't want to use Hardware Asset Management licensed features.Use Advanced Shipment NotificationUse Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.Use Organization ManagementThe Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.Manage RMA requestsInitiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.Create an inventory stock order requestCreate an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.Transfer orders for Asset ManagementTransfer orders move assets between company stockrooms.Create a transfer order for Asset ManagementCreate a transfer order in order to transfer assets from one location to the other.Transfer order line asset trackingAs transfer order line actions are triggered, the stock information and states of any affected assets are updated. Consumables and non-consumables are tracked differently.Create a disposal orderCreate a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.Use a hardware asset request flowUse a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.Audit your inventoryPerform scheduled or blind audits of asset stockrooms and other locations such as offices or datacenters.Request a Hardware Asset RefreshUse the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.Manage your expiring contracts for leased hardware assetsUse the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.Reclaim hardware assetsReclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.View RFID information of assetsView the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.Manage the lifecycle of hardware models with calculated lifecycle templatesManage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.Receive asset warranty details from LenovoConnect to the Lenovo Warranty API and get the warranty details of your hardware assets.Manage stockroomsManage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.Track shipments using the integration frameworkTrack your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.Track asset location using indoor mapsLocate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.Assess performance of Hardware Asset ManagementTrack the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.Manage refresh of assets using Zero Touch RefreshEnable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.Configure the Total Cost of Ownership of assetsConfigure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.Manage Hardware Asset Management subscriptionsSave on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.Update associated Decision tables for HAM flowsUpdate associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.