Create demands for application rationalization

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create demands to discontinue software, reduce software usage, migrate users to approved software, or take other actions.

    Before you begin

    The PPM Standard plugin (com.snc.financial_planning_pmo) must be installed to create demands.

    Software Asset Management includes the following demand actions that are ready for you to use.
    • Discontinue after expiration
    • Migrate to approved product
    • Discontinue immediately
    • Reclaim licenses
    • No action
    You can create additional demand actions to cover your company's processes by navigating to Software Asset > Administration > Software Asset Demand Actions and selecting New.
    Role required: sam_admin
    Note:
    A sam_user can create demands if they also have the it_demand_user role.

    About this task

    Use the Overlapping Software dashboard to drive app rationalization by viewing software categories with the highest count and highest spend. For more information, see Overlapping Software dashboard.

    Procedure

    1. Navigate to Software Spend Detection > Overlapping Software.
      Note:
      The Overlapping Software dashboard shows redundant software products and high spending areas to help you decide which software products can be optimized. If you already know the specific software products that you need to create demands for, navigate to Software Asset > Software Asset Demand > Create New instead.
    2. On any of the reports, select a software category that you want to optimize.
      A list of all products in the category is displayed.
    3. Select the check box for each product on the list that you want to add to the demand, then select Create Demand.
    4. In the Demand Requirements related list, select an action for each requirement.
    5. Select Submit demand.

    Result

    A demand is created with the Stage field set to Submitted.

    What to do next

    Use ServiceNow Demand Management to approve and complete the demand. For more information, see Demand Management.

    You can create a project for the demand by selecting the Create Project related link. A project allows you to track the status, percent complete, and duration of the work required to accomplish the demand. You can also create project tasks to define the work items that are required to complete the project. For more information, see Project Management.

    To view all Software Asset Management demands, navigate to Software Asset > Software Asset Demand > Demands.

    To view all Software Asset Management demand requirements, navigate to Software Asset > Software Asset Demand > Demand Requirements.