Integrating with Workplace from Facebook

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read

    • Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.

    Important:
    Minimize security risks and protect information by granting access only to the necessary user or API permissions.
    Table 1. Minimal user permissions
    Process Required user role in the Workplace from Facebook application Authentication scopes
    Download subscriptions System admin
    • Read group membership
    • Manage work profiles
    Pull user activity System admin
    • Read group
    • Read group membership
    • Read group content
    • Read All messages
    • Read Knowledge Library content
    Reclaim subscription System admin Provision User Accounts

    Create a Workplace from Facebook integration profile

    Create an integration profile to track software subscriptions and optimize licensing for the Workplace from Facebook application.

    Before you begin

    To create a Workplace from Facebook integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

    ServiceNow Role required: admin or sam_integrator

    About this task

    If you’re using Software Asset Workspace, the option to create the Workplace from Facebook integration profile in Core UI is inactive.

    Procedure

    1. Navigate to the integration profile.
      InterfaceAction
      Core UI
      1. Navigate to All > Software Asset > SaaS License > Direct Integration Profiles.
      2. Select New.
      3. Select Workplace from Facebook Integration Profile.
      Software Asset Workspace
      1. Navigate to License operations > User Subscriptions > Direct integration profiles.
      2. Select New.
      3. Select Workpace from Facebook from the drop-down list.
      4. Select Continue.
    2. On the form, fill in the fields.
      Table 2. Integration profile form
      Field Value
      Display name Name of the integration profile.

      For example, Workplace from Facebook integration.
      Connection and Credential Connection and credential alias for  Workplace from Facebook.

      This field is automatically set to sn_fb_wp_spoke.FB_Workplace_Alias.
      Status Status of the integration profile.
      • If you have not published the integration profile, this field is automatically set to  Draft.
      • If you have already published the integration profile, this field is automatically set to  Published.
      Profile type Type of integration profile.

      This field is automatically set to Workplace from Facebook Subscription.
    3. On the Download Subscription Subflow tab, verify that the Subflow field is set to Workplace from Facebook Download Subscriptions Subflow.
    4. On the Calculate Activity Subflow tab, verify that the Subflow field is set to Workplace from Facebook Update User Activity Subflow.
      You can also select the date and time that you want to analyze user activity from in the Analyze user activity from field. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.
      Note:
      Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
      You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see Review a software reclamation rule.
    5. On the Reclaim Subscription Subflow tab, verify that the Subflow field is set to Workplace from Facebook Reclaim Subscription.
    6. Select the preview icon (Preview icon.) next to the Connection & Credential field and select Open Record in the record preview to open the connection & credential aliases record.
    7. On the Connection & Credential Aliases form, select FB_Workplace_Credentials under the Credential column in the Connections list.
    8. On the Workplace from Facebook Credentials form, select Install on your Workplace.

      You get redirected to the Workplace sign-up/sign-in page.

    9. Log in to your  Workplace from Facebook account using your credentials.

      The Add ServiceNow Spoke to Workplace pop-up window gets displayed.

    10. Select Add to Workplace.
    11. Select Done.

      You are redirected back to your  ServiceNow   instance and the relevant fields are updated.

    12. Return to the integration profile and select Publish.

    What to do next

    After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

    If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

    Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

    Create software entitlements for the automatically generated software models to track used software against owned software.
    Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.