Publisher overview for SAP in the Software Asset Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Publisher Overview for SAP in the Software Asset Workspace

    The SAP publisher overview in the Software Asset Workspace allows ServiceNow customers to monitor and manage their SAP license usage effectively. Accessible via License usage > Publishers, this overview provides real-time updates on compliance and entitlements whenever a new reconciliation result is available.

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    Key Features

    • License Usage Information: View a summary of license usage, including true-up costs, savings, and compliance statistics.
    • Software Model Statistics: Understand compliance status with details on software models that lack discovery maps, entitlements, downgrade rights, or installation mappings.
    • Progress Indicators: Track compliance progress with metrics on unlicensed access, reclaimed licenses, and pending custom publisher part numbers.
    • Usage Insights: Monitor SAP engine usage and potential indirect access based on user activity and transaction metrics.

    Key Outcomes

    By utilizing the SAP publisher overview, customers can ensure compliance, identify savings opportunities, and streamline the management of SAP software licenses. The insights provided enable informed decision-making regarding license management and optimization strategies.

    View license usage information related to SAP in the publisher overview for SAP in the Software Asset Workspace.

    From the Software Asset Workspace, access the SAP publisher overview by navigating to License usage > Publishers and then selecting SAP from the list of available software publishers.

    Results are updated whenever a new reconciliation result is available.

    SAP publisher overview.

    You can view a summary of your license usage information in the Summary section of the SAP publisher overview.
    Table 1. SAP Summary
    Report Description
    True-up cost Cost to be compliant based on the average price of rights in your SAP software entitlements.
    Savings Actual and potential cost savings for your SAP licenses.
    Software model statistics Summary of your software model compliance results.
    This summary includes the following information:
    • Without discovery maps: Number of SAP software models without any discovery maps. Select the number to view the list of software models.
    • Without entitlements: Number of SAP software models without any software entitlements. Select the number to view the list of software models.
    • Without downgrade rights: Number of SAP software models without any downgrade rights. Select the number to view the list of software models.
    • With no installs mapped: Number of SAP software models that are not mapped to any software installations. Select the number to view the list of software models.
    • % Software models compliant: Percentage of SAP software models that are compliant.
    • With custom discovery maps: Number of SAP software models with custom discovery maps. Select the number to view the list of software models.
    Progress indicators Summary of your license compliance progress.
    This summary includes the following indicators:
    • Unlicensed client access: Number of unlicensed SAP client access records. Select the number to view the list of unlicensed client access records.
    • Unlicensed engines: Number of unlicensed SAP engines. Select the number to view the list of unlicensed engines.
    • Unlicensed users: Number of unlicensed SAP users. Select the number to view the list of unlicensed users.
    • Number of reclamations: Total number of SAP licenses that you have reclaimed. Select the number to view the list of removal candidates that you have reclaimed licenses from.
    • Av. time to fulfill req: Average amount of time that it takes for you to fulfill SAP licensing requests.
    • PPN suggestions pending disposition: Number of custom SAP publisher part numbers (PPNs) that are pending replacement with a new Software Asset Management Content Service PPN. Select the number to view the list of PPNs.
    Engines usage reached 90% and above Number of SAP engines that have reached 90% usage or higher.
    Potential indirect access (user activity) Number of SAP users that have indirect access to the SAP system.

    Users are given a score based on total CPU time, peak count, and steps.
    Potential indirect access (transaction activity) Number of SAP users with indirect access to the SAP system based on user transaction activity.

    Users are given a score based on the amount of data received or sent by each connection.

    For details on the in-depth license usage information that is provided in the publisher overview, see License usage publisher fields in workspace.