Discovery models fields

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Discovery Models Fields

    The Discovery Models form in ServiceNow provides detailed field descriptions related to software asset management. This functionality is essential for tracking and normalizing software information, which aids in managing software assets effectively.

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    Key Features

    • Display Name: Automatically generated name of the discovery model, combining the discovered publisher, product, and version.
    • Normalization Status: Indicates the state of the normalization process, with options such as Normalized, Partially Normalized, and Manually Normalized. A caution icon signals the presence of a normalization suggestion record.
    • Publisher & Product: Fields for normalized and discovered names of the software publisher and product.
    • Version: Captures both normalized and discovered versions of the software.
    • Product Type: Categorizes software into types such as Licensable, Not Licensable, Patch, and Unknown, with the ability to update the product type which changes the normalization status.
    • Platform: Identifies the operating systems, including Windows, macOS, and UNIX.
    • Language: Lists available languages for the software, with options for several major languages.
    • Exclude from Content Service: Option to prevent the software discovery model details from being transferred to the Software Asset Management Content Service. Available for custom products opted into the service.

    Key Outcomes

    By utilizing the Discovery Models form, ServiceNow customers can ensure accurate tracking of software assets, maintain proper normalization statuses, and streamline the management of licensable software. This enhances compliance and efficiency within software asset management processes.

    Discovery Models form and related list field descriptions.

    Discovery Models form

    Field Description
    Display name Name of the discovery model as it appears in record lists. This value is generated automatically using the discovered publisher, discovered product, and discovered version.
    Normalization status Status of the normalization process:
    • Normalized
    • Partially Normalized
    • Publisher Normalized
    • Match Not Found
    • Manually Normalized
    • New
    Note:
    If a normalization suggestion record exists, a caution icon is shown next to the Normalization status field.

    The caution icon opens the Normalization Suggestion record for the discovery model.
    Publisher Normalized publisher of the software.
    Product Normalized product name of the software.
    Version Normalized version of the software product.
    Discovered publisher Discovered publisher of the software.
    Discovered product Discovered name of the software.
    Discovered version Discovered version of the software.
    Additional Information
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Additional Information section

    Field Description
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Software Installation related list

    Field Description
    Display name Name of the software install as it appears in the record lists.
    Publisher Name of the publisher of the software.
    Version Version of the software.
    Installed on Name of the hardware the software is installed on.