Success portal view in Hardware Asset Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Success Portal View in Hardware Asset Workspace

    The Success portal view in the Hardware Asset Workspace allows ServiceNow customers to effectively manage their Hardware Asset Management (HAM) application by tracking progress through success goals, assigning activities, and improving their HAM program with predefined maturity items. This functionality is designed to enhance the value derived from hardware assets and optimize projected savings.

    Show full answer Show less

    Key Features

    • Track Progress of HAM Application: Establish and monitor success goals to assess the value of hardware assets and calculate projected savings.
    • Create Success Goals: Set specific success goals for hardware assets to analyze and track their performance.
    • Success Activities: Create activities related to success goals to monitor progress efficiently.
    • Maturity Items: Utilize predefined maturity items categorized into Crawl, Walk, and Run stages to enhance the effectiveness of the HAM program.
    • Email Notifications: Automated email alerts are sent for goal assignments and status updates to relevant users or groups.
    • Domain Support: The portal supports domain separation to filter data based on specific organizational domains.

    Key Outcomes

    By using the Success portal, customers can expect to:

    • Gain insights into the current maturity stage of their HAM program.
    • Receive notifications for important activities and goal updates to stay informed.
    • Access comprehensive data on completed goals, actual savings, and projected savings, leading to better decision-making.
    • Utilize filters to customize views by domain and time period for more targeted analysis.

    Note: The HAM maturity program is available with Hardware Asset Management version 10.0.0 or later.

    Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.

    Success portal helps you perform the following actions:
    • Track the progress of your HAM application through success goals

      Success goals help you analyze the value that you get out of your hardware assets and calculate your projected savings. Create success goals for the assets that you want to track. For more information about creating a success goal, see Create a success goal for Hardware Asset Management.

    • Track the progress of your success goals

      Track the success of your goals by creating success activities for the goals. For more information, see Create success activities for HAM success goals.

    • Mature your HAM program with predefined maturity items
      The program maturity is categorized into Crawl, Walk, and Run stages to help you improve the value return of your HAM application within your organization. You can link these maturity items to success goals and use the HAM application efficiently. For more information, see View all maturity items for Hardware Asset Management.
      Important:
      The HAM maturity program is available with the Hardware Asset Management 10.0.0 version or later.
    Email notifications are sent when the following conditions are met:
    • To a group, when a success goal is assigned to that group.
    • To an owner, when a success goal is assigned to that owner.
    • To an owner, when a success goal is marked as Pending Review.
    • To an assigned user or an assignment group, when a success activity is assigned.

    Access the Success portal by navigating to Hardware Asset Workspace > Success portal.

    The Success portal supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard.

    Hardware asset success portal view in Hardware Asset Workspace.

    To narrow down your results, you can filter by time period.

    Table 1. Success portal dashboard
    Widget Description
    HAM maturity Current stage of your HAM program maturity such as the Crawl, Walk, or Run stage.

    View the maturity items of each stage by selecting View all maturity items. For more information, see View all maturity items for Hardware Asset Management.
    Completed success goals Total number of completed success goals.
    Total success savings Actual savings from the completed success goals.
    Projected savings Anticipated savings from the success goals are grouped by the status and category of the goal.
    All goals Complete list of success goals with one of the following statuses:
    • Draft
    • In Progress
    • Pending Review
    Projected vs actual count by category Comparison between the projected and actual success goals count with status as Draft, In Progress, or Pending Review.
    Open activities Open success goal activities.
    Important:
    The HAM maturity, Total success savings, Projected savings, and All goals fields are available with the Hardware Asset Management 10.0.0 version or later.