Respond to a request on Field Service Marketplace

  • Release version: Washingtondc
  • Updated January 22, 2024
  • 1 minute to read

    • Respond to or decline requests on Field Service Marketplace.

    Before you begin

    Role required: sn_mktplace_core.mktplace_fulfiller

    Ensure that the Field Service Marketplace plugin is active. For more information, see Activate Field Service Marketplace.

    Ensure that the Field Service Contractor for mobile plugin is active. For more information, see Activate the Field Service Contractor for mobile feature in the ServiceNow Agent application.

    Procedure

    1. Navigate to Marketplace.
    2. On a pending response, choose from the following:
      Note:
      Selection options vary depending on the requestor's configuration.
      OptionDescription
      Selection Action
      Respond Enables you to respond with time estimates, cost estimates, or other notes and comments.
      Accept Accepts the request.
      Decline Declines the request. The request is removed from your pending responses.

    Result

    After responding or accepting, the requestor decides who to award the task to. If declined, the request is removed from the pending responses.

    What to do next

    Wait for the request window to close. When the request is closed, the requestor will assign the task to a contractor. For more information, see Assign a task to a contractor on Field Service Marketplace. If you want to withdraw from the request, see Withdraw from a request on Field Service Marketplace.