Activate Field Service Marketplace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can activate the Field Service Marketplace plugin ( com.snc.fsm_marketplace) for Field Service Management if you have the admin role. The application includes demo data if they aren’t already installed.

    Before you begin

    Role required: admin

    About this task

    The following items are installed with Field Service Marketplace:
    • Tables
    • Roles
    • System properties
    • Business rules
    • Script includes

    For more information, see Field Service Marketplace components.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Field Service Marketplace plugin (com.snc.fsm_marketplace) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.