Filter an SLA map Release version: Washingtondc Updated February 1, 2024 1 minute to readHow to filter the SLA map. Before you begin Role required: wm_admin, wm_dispatcher, or dispatcher combination role Procedure Click View Filter. These filters are available: Date: Select the date you want to search. Show agents current location: Show or hide agent locations on the map. By default, all agents are shown. Select the desired filters. Click Apply Filter to apply your changes to the map.
Filter an SLA map Release version: Washingtondc Updated February 1, 2024 1 minute to readHow to filter the SLA map. Before you begin Role required: wm_admin, wm_dispatcher, or dispatcher combination role Procedure Click View Filter. These filters are available: Date: Select the date you want to search. Show agents current location: Show or hide agent locations on the map. By default, all agents are shown. Select the desired filters. Click Apply Filter to apply your changes to the map.