Track a store inquiry case from a Retail mobile app

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

    Before you begin

    Role required: Store associate or Store manager

    Procedure

    1. On the Retail mobile app, select My Store > All cases from the menu bar.
    2. Select the case number to track the case.