View your organization's knowledge articles from the Retail portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the knowledge articles that were posted by your organization directly from the Retail portal.

    Before you begin

    Role required: Store associate, Store manager, Regional manager

    Procedure

    1. From the Retail portal, select Knowledge in the menu bar.
    2. Find and select the knowledge article that you want to review.
      • In the Search Knowledge field, enter the keywords to search for an article and select the Search icon (search icon.).
      • Select an article from the Top Rated Articles or Most Viewed Articles lists.
      • From the Categories list, filter the articles by selecting a category.