Complete individual work items tied to a store case using Retail Mobile.
Before you begin
Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate
About this task
Note: The tasks can also be accessed from their parent case.
Procedure
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In Retail Mobile, select My Work.
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In Tasks, select the store task you want to work on.
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From the Actions dropdown, select the following as needed:
- Assign task - Assign the task to someone else.
- Assign to me - Assign the task to yourself.
- Edit task - Edit the task details.
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In the Activity tab, add comments as needed.
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Select Close task to mark the task as complete.