Resolve a store inquiry support request from workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Resolve a store inquiry case with a resolution from your workspace.

    Before you begin

    Role required: sn_rtl_stre_servcs.agent or sn_rtl_stre_servcs.agent_manager

    Procedure

    1. Navigate to Lists > Retail Store Inquiry Cases > All.
    2. Open your cases by selecting My Open Cases.
    3. Selecting Assign to me to self-assign a case or then select Accept to work on it.
    4. Select Request Info to request for more information about the case details.
      The case state changes to Awaiting Info. When a store persona provide more information, the state changes to Open.
    5. Select Propose Solution to propose a solution by adding the following resolution details.
      FieldsDescription
      Resolution Code Code number of the resolution.
      Resolution notes Note about the resolution.