Configure related party configurations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.

    Before you begin

    Role required: admin

    About this task

    Area, regional, or store managers can be given any type of responsibility.

    Name Default responsibility
    Store Associate Location Contributor
    Store Associate - Fulfiller Location Agent
    Store Manager Location Manager Contributor
    Store Manager - Fulfiller Location Manager Fulfiller
    Area Manager Location Manager Contributor
    Area Manager - Fulfiller Location Manager Fulfiller
    Regional Manager Location Manager Contributor
    Regional Manager - Fulfiller Location Manager Fulfiller

    You can add, remove, or change the responsibilities associated with your users. ServiceNow recommends that you create a new related party configuration instead of modifying existing configurations.

    For more information, see the Organization Core responsibilities table in Create related party configurations.

    Procedure

    1. Navigate to All > Customer Service > Administration > Related Party Configuration.
    2. To create a related party configuration, select New.
    3. On the form, fill in the fields.
    4. Select Submit.