Components installed with Retail HQ Operations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.

    Plugins installed with Retail HQ Operations

    Plugin Name Description Plugin Dependencies

    Retail HQ Operations

    [com.sn_rtl_hq_ops] 

    		 The Retail HQ Operations plugin enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.
    • com.sn_retail_core
    • com.sn_multi_case_creation
    • com.fsm_planned_work_management
    • com.sn_task_plan_templates

    Roles installed with Retail HQ Operations

    Role Description Contains roles
    sn_rtl_hq_ops.agent Create, update, and resolve HQ communications case. sn_retail.support_agent
    sn_rtl_hq_ops.agent_manager Create, update, and resolve HQ communications case. The agent manager also manages the agents.
    • sn_rtl_hq_ops.agent
    • sn_customerservice_manager
    sn_rtl_hq_ops.location_agent Create, update, and resolve HQ communications case for their location. sn_retail.associate_fulfiller
    sn_rtl_hq_ops.location_manager Create, update, and resolve HQ communications case for their location.
    • sn_rtl_hq_ops.location_agent
    • sn_retail.manager_fulfiller
    sn_rtl_hq_ops.plan_author Create, update, and track questionnaire and store plan.
    • sn_fsm_smart_asmt.questionnaire_feature_author
    • sn_task_plan.delete
    • sn_task_plan.report_viewer
    • sn_rtl_instore_ops.plan_author
    • sn_case_creation.org_editor
    • sn_task_plan.creator