Add store case details

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Log the store case details to the new HQ communications plan.

    Before you begin

    Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

    Procedure

    1. On the Store case form, select the appropriate priority from the Priority drop-down list.
    2. Enter the short description in the Short Description.
    3. Enter the description in the Description.
    4. Select Save to save the details.
    5. Select Save & Continue.
      A new form appears where you must add a task for the store.