Patient Support Services dashboard
Monitor the status of open enrollment cases to streamline patient enrollment activities for the Patient Support Services programs.
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.
For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Access the Patient Support Services dashboard
To open the dashboard, navigate to .
Use cases
|
User |
Dashboard use |
|---|---|
|
sn_patientservice.agent or sn_hcls.manager |
Monitors enrollment cases and measures the performance to stay on top of the backlog to provide a streamlined experience for patients. |
Reports
|
Title |
Type |
Source table |
Description |
|---|---|---|---|
|
Critical Cases Open |
Single Score
|
Enrollment case [sn_patientservice_enroll_case] |
Count of priority 1 enrollment cases that are still open. |
|
Unassigned cases |
Single Score
|
Enrollment case [sn_patientservice_enroll_case] |
Count of enrollment cases not assigned to patient service representatives. |
|
Active SLAs Breached Cases |
Single Score
|
Enrollment case [sn_patientservice_enroll_case] |
Count of enrollment cases that breached the service level agreement (SLA) of your business. |
|
Open cases |
Single Score
|
Enrollment case [sn_patientservice_enroll_case] |
Count of enrollment cases that are still open. |
|
Open Cases not Updated for 7 Days |
Single Score
|
Enrollment case [sn_patientservice_enroll_case] |
Count of enrollment cases not updated for the last seven days. |
|
Active Programs |
Single Score
|
Program [sn_hcls_program] |
Count of active programs. |
|
Open cases - By State |
Horizontal Bar
|
Enrollment case [sn_patientservice_enroll_case] |
Status of all open enrollment cases categorized by their state as Completed services fulfillment, Enrollment accepted, New, Open, Pending services fulfillment, or Review in progress. |
|
Open cases - By Program |
Horizontal Bar
|
Enrollment case [sn_patientservice_enroll_case] |
Count of all open enrollment cases categorized by the programs they are associated with. |
|
Open Fulfilment tasks |
Bar
|
Program Task [sn_patientservice_program_task] |
Count of all open program tasks grouped by their state and stacked by their program service item. |
