Creating requests for medical devices
Create requests for setting medical devices in-services, reviewing alternative equipment maintenance (AEM), resolving medical device issues, or setting medical devices out-of-service from a service portal.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
Your administrator can configure the option for creating medical device cases based on the service request type for a medical device. The submission form for each request type is configured by your administrator.
As a user with the sn_hcls_cmms.device_service_org_contributor role, use the following options available by default from the Case menu on the Customer Service Portal page to place service requests for your medical devices:
- Medical device in-service
- Request to set a medical device in-service and associate the device with a maintenance plan.
- Request AEM review
- Request to review the current maintenance plan changes associated with a medical device model.
- Report medical device issue
- Report medical device issues and request to perform corrective maintenance for resolving them.
- Medical device out-of-service
- Request to set a medical device out-of-service.
After a request is submitted, a corresponding medical device case is created on the associated ServiceNow instance. A clinical engineer then works on the case. To learn more, see Managing medical device cases in Workspace.