Components installed with Patient Support Services

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Several types of components are installed with installation of the Patient Support Services application, including tables, user roles, ServiceNow Store applications, and business rules.

    Importante:

    Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Nota:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Tabela 1. Roles installed in Patient Support Services

    Role

    Description

    Contains roles

    sn_patientservice.admin

    Administers who can access the Patient Support Services application.

    sn_patientservice.agent

    sn_patientservice.agent

    Views and fulfills enrollment cases as a care coordinator.

    sn_hcls.healthcare_agent

    sn_patientservice.nurse_educator
    Manages training requests for a Patient Support Services as a nurse educator.
    Nota:
    By default, the sn_patientservice.nurse_educator role is assigned to the members of the Nurse Training Support assignment group.

    sn_hcls.practitioner

    sn_patientservice.case_creator

    Creates enrollment cases for all associated objects.

    sn_patientservice.case_viewer

    sn_patientservice.agent_connector

    Views, creates, and updates enrollment cases for all associated objects.

    You can combine this role with other roles for a user with the agent connector profile. For more information, see Determining additional user profiles in Patient Support Services.
    • sn_hcls.healthcare_agent
    • sn_patientservice.sm_agent

    sn_patientservice.case_task_viewer

    Views all tasks associated with an enrollment case that the user has access to.

    None

    sn_patientservice.case_viewer

    Views all enrollment cases available in the application.

    None

    sn_patientservice.contributor

    Creates enrollment cases for patients.

    You can combine this role with other roles for a user with the contributor profile. For more information, see Determining additional user profiles in Patient Support Services.
    • sn_hcls.clinical_data_viewer
    • sn_hcls.foundation_data_viewer
    • sn_patientservice.case_task_viewer
    • sn_hcls.patient_data_viewer
    • sn_hcls.practitioner_data_viewer
    • sn_hcls.health_insurance_data_viewer
    • sn_patientservice.case_viewer
    • sn_hcls.revenue_cycle_data_viewer
    • sn_patientservice.case_creator

    sn_patientservice.sm_agent

    Accesses and views all data related to enrollment requests as a care coordinator.

    sn_patientservice.case_creator

    Tables installed

    Tabela 2. Patient Support Services application tables

    Table

    Description

    Enrollment case [sn_patientservice_enroll_case]

    Stores the enrollment cases.

    The Patient field is mandatory for an enrollment case.

    Patient service task [sn_patientservice_task]

    Base task table from which Program Task [sn_patientservice_program_task] and Program service item [sn_patientservice_program_service_item] tables are extended. Extends the Healthcare Task [sn_hcls_task] table.

    Patient service training [sn_patientservice_training_task]

    Stores the details of the training tasks associated with a program task.

    Program service item [sn_patientservice_program_service_item]

    Stores the details of the program service item tasks associated with a program service.

    Program Task [sn_patientservice_program_task]

    Stores the details of the program tasks created to fulfill services requested by a patient.

    ServiceNow Store applications installed

    Tabela 3. ServiceNow Store application installed in Patient Support Services

    Application

    Description

    Healthcare and Life Sciences Service Management Core (sn_hcls)

    Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services.

    Business rules installed

    Tabela 4. Business rules installed in Patient Support Services

    Business rule

    Table

    Rule criteria

    Description

    Auto assessment business rule

    Enrollment case [sn_patientservice_enroll_case]

    After insert

    Triggers a patient satisfaction survey when an enrollment case is set to Closed complete.

    Cancel playbook on case inactive

    Enrollment case [sn_patientservice_enroll_case]

    After update

    Disables the activities in a playbook when the associated enrollment case state is set to Closed complete, Closed incomplete, or Canceled.

    Change Appointment state

    Patient service training [sn_patientservice_training_task]

    After update

    Sets an appointment state to Fulfilled or Canceled when the associated conduct training task state is set to Completed or Canceled, respectively.

    Populate patient and insurance

    Pre-authorization request [sn_hcls_pre_auth_header]

    After insert

    Populates patient, practitioner, and insurance details on the Pre-authorization details form based on the name of a patient entered in an enrollment case.

    Populate patient and prescriber

    Medication Prescription [sn_hcls_medication_prescription]

    After insert

    Populates patient and practitioner details on the Medication Prescription form based on the name of a patient entered in an enrollment case.

    Set Child items to Cancelled

    Enrollment case [sn_patientservice_enroll_case]

    After insert and update

    Cancels all child items including open patient tasks, open enrolled program service, open enrolled program, and doc tasks when an enrollment case state changes to Closed incomplete or Canceled.

    Set EPS state to Canceled

    Program service item [sn_patientservice_program_service_item]

    After update

    Sets the state of an enrolled program service to Canceled when the associated program service item state is set to Canceled.

    Set EPS state to Fulfilled

    Program service item [sn_patientservice_program_service_item]

    After update

    Sets the state of an enrolled program service to Fulfilled when the associated program service item state is set to Completed.

    Set EPS state to Pending Fulfillment

    Program service item [sn_patientservice_program_service_item]

    After update

    Sets the state of an enrolled program service to Pending Fulfillment when the associated program service item state is set to Work in Progress.

    Set PSI state to Canceled

    Program Task [sn_patientservice_program_task]

    After update

    Sets the program service item state to Canceled when the associated program task state is set to Canceled.

    Set PSI state to Completed

    Program Task [sn_patientservice_program_task]

    After update

    Sets the program service item state to Completed when the associated program task state is set to Completed.

    Set PSI state to Work In Progress

    Program Task [sn_patientservice_program_task]

    After update

    Sets the program service item state to Work in Progress when the associated program task state is set to Work in Progress.

    Set Short description

    Enrollment case [sn_patientservice_enroll_case]

    After update

    Sets the short description of an enrollment case in the format <program name> Enrollment Case when the enrollment case is created or updated.

    Set State to Open when Assigned

    Enrollment case [sn_patientservice_enroll_case]

    After insert and update

    Sets the enrollment case state to Open when the case is assigned to a care coordinator.