Configure the abstract case type for Healthcare Operations Core case types

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Extend the Healthcare Operations case [sn_hco_case] to create custom case types for use with Healthcare Operations Core and related plugins by creating a child table from the Healthcare Operations Core case type.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > System Definition > Tables.
    2. Select New.

      Healthcare operations case in search menu.

    3. Set Extends table to Healthcare Operations Case [sn_hco_case].
    4. Fill in the other fields as needed.
      For information on these fields, see Create a table in the ServiceNow platform documentation.
    5. Click Submit.

      Note: To add a field to the extended child tables, refer to the Add and customize a field in a table in the ServiceNow platform documentation.