Exploring Care Team Work Management
Care Team Work Management provides a structured way for hospitals to design, coordinate, and execute operational work across care teams. By standardizing how work is defined, assigned, and completed, it reduces administrative overhead, gives clinicians more time for patient care, and improves operational reliability and regulatory readiness.
Care Team Work Management overview
Task plans define the standardized steps care teams must complete for recurring or ad-hoc operational activities.
Task plans allow you to create multi‑unit plans that span multiple departments or locations.
By authoring a task plan once, operational leaders ensure that each unit executes the same workflow consistently. Some examples of potential task plans include a daily readiness check, an infection control review, or a multi‑unit audit.
Use the Operational Rounding Playbook to build structured rounding task plans that include required fields, checklists, and defined clinical or operational standards. These task plans can be tailored to individual units while remaining part of a broader multi-unit workflow. They support built-in scheduling for both one-time and recurring rounding activities.
The playbook automates the creation of all related work across units and organizations while supporting evidence capture, exception reporting, and progress tracking directly in the Healthcare Workspace.
Care Team Work Management users
| User | Description |
|---|---|
| Care Team Agent | Care Team Agents use Care Team Work Management to create requests and fulfill tasks assigned to them. |
| Care Team Agent Manager | Care Team Agent Managers use Care Team Work Management to create requests and fulfill tasks assigned to them. They can also create work plans and track completion status. |
| Operational Leader | Operational leaders use Care Team Work Management to create multi‑unit task plans and oversee operational execution. |
Care Team Work Management workflow
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An administrator configures the Care Team Work Management application.
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A task plan is created for all selected units composed of Orchestration cases and tasks and care team cases and tasks.
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Units receive a care team case and assign it to a unit manager.
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The unit manager assigns care team tasks from that case to members of their care team for fulfillment.
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The operational leader tracks progress and confirms completion by completing the Orchestration case.
Care Team Work Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Standardize and automate routine operational tasks. | Create a care team task plan using the Operational rounding playbook | Operational Leader |
| Improve visibility into operational performance at a unit level. | Track care team task plans | Operational Leader, Care Team Agent Manager |
| Fulfill cases and task created from task plans. | Fulfilling care team task plans | Care Team Agent, Care Team Agent Manager, Support Agents |