The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Biomed.

For Care Team Operations for Biomed to create work orders from Healthcare Biomed cases, the Field Service Management [com.snc.work_management] plugin must be installed.

This plugin provides all roles and features needed for the healthcare biomed case to synchronize with work orders.

For information on fulfilling work orders, see Manage work orders.

If the Field Service Management [com.snc.work_management] plugin isn’t installed:

Work orders won’t be created from healthcare biomed cases. Instead, agents work on fulfilling those cases directly from their portals.

Cases created are assigned to assignment groups based on the requesting location associations and are configured normally with CSM case management functionality.