Assign roles for EMR Help users
Assign roles to control access to features, capabilities, and data in the EMR Help application.
Antes de Iniciar
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
Roles |
Tasks |
|---|---|
sn_ind_rmt_help.admin |
Set up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer. |
sn_ind_rmt_help.requester |
Submit and monitor a ServiceNow service request from within an EMR system. |
sn_ind_rmt_help.viewer |
View details of the EMR data associated with a ServiceNow service request. Nota: Assign the sn_ind_rmt_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data
[sn_ind_rmt_help_incident_data] table. |
Procedimento
Assign roles to users and groups using the ServiceNow AI Platform user
administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.