Managing medical device in-service cases in Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura
  • You can use Workspace to manage medical device in-service cases.

    Importante:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    When a request to set a medical device in-service is submitted from a service portal, a medical device in-service case is created for a clinical engineer to work on. As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can review the medical device in-service request, create the medical device and medical device model, or associate the medical device with an existing model to complete the medical device in-service request.

    Tabela 1. Medical device in-service cases managing tasks

    Task

    Description

    Access the Workspace.

    Use the home page in Workspace to quickly scan and access medical device in-service cases.

    View a medical device in-service case in Workspace.

    View a medical device in-service case in Workspace to complete the activities for a medical device in-service.

    Understand the life cycle of a medical device in-service case.

    Understand the various states of a medical device in-service case.

    Work on a medical device in-service case.

    Use the playbook available with the Healthcare CMMS application to manage medical device in-service cases.

    Assess the medical device risks.

    Assess risks and complete your assessments when a medical device is set to in-service and submit the assessment to relevant approvers.