Configuring the process for reporting medical device issues
You can configure the process for reporting medical device issues from a service portal of your healthcare organization.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
By default, the users with the sn_hcls_cmms.device_service_org_contributor role can create medical device issue cases from a Customer Service Portal page of a healthcare organization. The Report medical device issue option is available from the Case menu on the Customer Service Portal page to create medical device issue cases.
As a user with the admin role or contributor, you can use the Report medical device issue record producer, which is available by default, or create your own record producer to enable creating medical device issue cases from a service portal. You can include the record producer for creating medical device issue cases in a service catalog and display the service catalog as a module on the service portal page. You can then enable users with the sn_hcls_cmms.device_service_org_contributor role to use the module for creating medical device issue cases.
To learn about record producers and service catalogs, see Record Producer and Set up a service catalog.