Components installed with Healthcare Computerized Maintenance Management System

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Several types of components are installed with installation of the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, including tables, user roles, plugins, ServiceNow Store applications, and business rules.

    Importante:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    Demo data is available for this feature.

    Roles installed

    Tabela 1. Roles installed in Healthcare CMMS

    Role

    Description

    Contains roles

    sn_hcls_cmms.case_creator

    Grants access to create medical device cases.

    sn_hcls_cmms.case_viewer

    sn_hcls_cmms.case_viewer

    Grants access to view medical device cases.

    None

    sn_hcls_cmms.clinical_engineer

    		 Creates and updates maintenance plans for medical device models and install base items for medical devices. Works on medical device cases.
    • sn_customerservice_agent
    • sn_hcls_cmms.sm_agent

    sn_hcls_cmms.clinical_engineering_admin

    Administers who can access the Healthcare CMMS application.
    • sn_hcls_cmms.clinical_engineer
    • sn_risk_advanced.ara_admin
    • wm_admin

    sn_hcls_cmms.clinical_engineering_technician

    Works at medical device locations and records details in the work order form, including parts used and incidental expenses.
    • sn_hcls.device_data_viewer
    • sn_hcls.foundation_data_viewer
    • sn_hcls_cmms.case_viewer
    • wm_agent

    sn_hcls_cmms.device_service_org_contributor

    Creates medical device cases for a organization as a clinician.

    Nota:
    To create medical device cases for a organization (business location), a user with the sn_hcls_cmms.device_service_org_contributor role must be the member of the organization and assigned the Location Contributor responsibility type. The mapping of a organization and its members is included in the Organization Member [sn_csm_service_organization_member] table.
    • sn_customerservice.service_organization_contributor
    • sn_hcls.device_data_viewer
    • sn_hcls.foundation_data_viewer
    • sn_hcls_cmms.case_creator

    sn_hcls_cmms.sm_agent

    Accesses and views all device data and medical device cases.
    • model_manager
    • sn_fsm_planned_wm.planned_work_admin
    • sn_hcls.device_data_writer
    • sn_hcls.foundation_data_writer
    • sn_hcls_cmms.case_creator
    • sn_risk_advanced.ara_assessor
    • sn_risk_advanced.ara_creator

    Tables installed

    Tabela 2. Tables installed in Healthcare CMMS application

    Table

    Description

    Medical device case [sn_hcls_cmms_case]

    Stores the medical device cases.

    Plugins installed

    Tabela 3. Plugins installed in Healthcare CMMS

    Plugin

    Description

    Customer Service with Field Service Management (com.snc.csm_fsm_integration)

    Enables the integration between the Healthcare CMMS and Field Service Management applications and makes available account, contact, partner, partner contact, and consumer information from Customer Service in Field Service Management.

    ServiceNow Store applications installed

    Tabela 4. ServiceNow Store applications installed in Healthcare CMMS

    Application

    Description

    Healthcare and Life Sciences Service Management Core (sn_hcls)

    Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services.

    GRC: Advanced Risk (com.sn_risk_advanced)

    Enables decision makers to avoid any negative impact on business operations by identifying, assessing, responding to, and continuously monitoring risks.

    GRC: Common Workspace Elements (sn_grc_workspace)

    Enables the use of the Advanced Risk feature in the CSM Configurable Workspace.

    Performance Analytics Content Pack for Healthcare CDM (sn_hcls)

    Install the Performance Analytics Content Pack for Healthcare CDM separately from ServiceNow Store.

    Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. The dashboard provides visibility to the clinical engineering team to refer to all the metrics of the CMMS application.

    Business rules installed

    Tabela 5. Business rules installed in Healthcare CMMS

    Business rule

    Table

    Rule criteria

    Description

    Create inspect WOs

    Medical device case [sn_hcls_cmms_case]

    Async update

    Creates work orders for the initial inspection of a medical device when the state of the associated medical device in-service case is set to Device setup.

    Mark devices as installed

    Medical device case [sn_hcls_cmms_case]

    Async update

    Sets the install state of a medical device to Installed or Canceled when the state of the associated medical device in-service case is set to Closed complete or Canceled, respectively.

    Setup medical device model

    Medical device case [sn_hcls_cmms_case]

    Before update

    Creates a medical device model when none exists for a medical device and the state of the associated medical device in-service case is set to Model setup.

    Trigger medical device AEM approval

    Medical device case [sn_hcls_cmms_case]

    Async update

    Triggers the approval workflow, if available, for an alternative equipment maintenance (AEM) request.