Install Now Assist for Care Team Operations

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install the Now Assist for Care Team Operations application[sn_cto_now_assist] if you have the admin role.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Now Assist for Care Team Operations application [sn_cto_now_assist] using the filter criteria and search bar.
      You can search for the application by its name or ID. If you can’t find the application, you might have to request it from the ServiceNow Store. Visit the  ServiceNow Store website to view all the available apps and for information about submitting requests to the store.
    3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    4. Select Install.

    O que Fazer Depois

    Activate in Virtual Agent for the Case intake AI agent to enable the intake process from Virtual Agent in Care Team Mobile or Care Team Portal.