Configure your Identity Provider for Care Team Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure your Identity Provider to ensure successful user authentication in Care Team Portal.

    Antes de Iniciar

    Role required: admin

    Nota:
    For the following process to be successful, the following script includes need to be available in Global scope:
    • MultiSSO_OIDC_CTO
    • OAuthUtilEpic
    If these script includes are in HCLS application scope, they must first be cloned into Global scope before proceeding.

    Procedimento

    1. Navigate to All > Multi-Provider SSO > Identity Providers.
    2. Select the Identity Provider you wish to configure.
    3. Set the ServiceNow Homepage value to https://<instance-name>.service-now.com/careteam.
    4. Navigate to the OIDC Provider Configuration related list and open the OIDC provider record.
    5. Update the following fields:
      1. User Claim – enter preferred_username.
      2. User Field – select User ID.
    6. Click Update.
    7. In the Identity Provider, navigate to the Advanced related list.
    8. Update the Single Sign-On Script field to MultiSSO_OIDC_CTO.
    9. Ensure the Active field is set to true.
    10. Click Save.
    11. Navigate to the OIDC Entity related list.
    12. Select the OIDC entity record.
    13. In the OAuth API Script field, select OAuthUtilEpic.
    14. Click Update.

    Resultado

    The Identity Provider has been configured to ensure successful user authentication for accessing Care Team Portal in Hyperspace via Hyperdrive.