Configuring the risk assessment questionnaire to set medical devices in-service

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can configure the risk assessment questionnaire to set all the medical devices in-service within a medical device model by using a risk assessment methodology.

    Importante:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    As a user with the admin role, you can configure a risk assessment methodology for assessing risks related to the patient safety identification and compliance risk management when setting a medical device in-service for your healthcare organization.

    By default, the Medical device risk assessment methodology is available for assessing medical device risks. You can use the default risk assessment methodology to add a questionnaire for assessing device risks or create another risk assessment methodology. For more information, see Configure a risk assessment methodology.

    Note the following points when configuring a risk assessment methodology for assessing medical device risks:

    • The risk assess type must be Residual risk.
    • The assessment context is configured for the Medical device install base item [sn_hcls_medical_device_install_base_item] table.
    • The residual assessment is generated when you save a risk assessment methodology. You must then create and map the published manual factors or questionnaires to the generated residual assessment and publish the assessment and methodology.
      Nota:
      The character limitations for manual factors are:
      • 100 chars for Manual factor (question)
      • 50 chars for Manual factor choice (answer)
    • The residual risk rating is mapped to the Risk score column (field) of the Medical device install base item [sn_hcls_medical_device_install_base_item] table by default. Therefore, the risk score is displayed on the playbook to set medical devices in-service. You can modify the residual risk rating to another column (field) of the Medical device install base item [sn_hcls_medical_device_install_base_item] table.
    • The UI action for risk assessment can be configured for the ServiceNow AI Platform view. For more information, see the Best practices to perform Any Object Assessment [KB0826429] article in the Now Support Knowledge Base.