Solutions

Australia Public Sector
Release
australia
ft:locale
de-DE
ft:publication_title
Australia Public Sector
ft:clusterId
gvin
bundleId
gvin
workflow
Customer and Industry
  • Public Sector Digital Services (PSDS)
  • Explore
  • Public Sector and CSM
  • Public Sector Core
  • Data management
  • Portals
  • Government Service Portal
  • Reviewer Service Portal
  • Grants Management Portal
  • Agent experience
  • Investigative Case Management
  • Grants Management
  • Playbooks
  • Social Benefits Playbook
  • License and Permit Playbook
  • Information Request Playbook
  • Service Request Playbook
  • Case management
  • Service Bridge
  • Service Exchange for Providers
  • Service Exchange for Consumers
  • Policy as Code Engine (PaCE)
  • Analytics and insights
  • Configure
  • Set up your environment
  • Getting Started with Public Sector
  • Activate Public Sector Core
  • Install Public Sector Core
  • Plugins activated with Public Sector Core
  • Public Sector properties
  • Configure foundation data
  • Customer data
  • Configure accounts and contacts
  • Import accounts and contacts with Public Sector Digital Services guided setup
  • Create accounts in Public Sector Digital Services
  • Create business contacts
  • Create business relationships
  • Configure constituents
  • Import constituents through Public Sector Digital Services guided setup
  • Create constituents
  • Create a relationship between two constituents in Public Sector Digital Services
  • Configure households
  • Create or update a household
  • Add constituents to a household
  • Create a relationship between household members
  • Create and manage cases for a constituent or household
  • User management
  • Configure user roles and groups
  • Configure groups by application
  • Create a group
  • Assign roles to Public Sector users
  • Configure related parties for Items Received
  • Product data
  • Configure product data
  • Product models
  • Install Base
  • Optional configuration steps
  • Set a default view for Items Received
  • Configure agent workspaces
  • Case Management
  • Configure case management
  • Public Sector case types
  • Service Exchange
  • Install Service Exchange
  • Configure Service Exchange
  • Configuring Service Exchange for Providers
  • Create remote service catalog items
  • Create remote task definitions
  • Configure Service Exchange for Consumers
  • Activate remote catalog item entitlements
  • Set up a Service Exchange connection
  • Service definitions
  • Associate an agency location to a Public Service definition
  • CSM Configurable Workspace
  • Configure the List Menu
  • Configure the landing page
  • Activate Customer Central
  • Relabel CSM Workspace items after upgrade
  • Relabel BLSP items
  • Case Routing and Assignment
  • Configure Advanced Work Assignment (AWA)
  • Playbooks and Solutions
  • Investigative Case Management
  • Install
  • Foundation
  • Assign personas, roles, responsibilities, and groups
  • Personas
  • Configure role responsibilities
  • Case Workspace
  • Create a case team
  • Entity Management
  • Configure entity display type
  • Evidence Management
  • Grants Management
  • Install Grants Management
  • Configure pre-eligibility questions
  • Configure a retention policy
  • Configure single-currency mode
  • Configure PaCE RCA Privileges
  • Configure read/write access roles
  • Toggle character count display for form fields
  • Configure the Smart Assessment Engine
  • Configure the Reviewer Service Portal
  • Configure a custom program record header
  • Configure the Merit Review Scoring Framework
  • Configure Merit Review Team
  • Create a results letter template
  • Configure Proposal Budget Activity
  • Create Grants internal program team
  • Social Benefits Playbook
  • Install Social Benefits Playbook
  • Configure Eligibility Rules Engine
  • Configure Preliminary Verification Checklist UI
  • Define Eligibility Questions
  • Configure Eligibility Rules Engine Policies
  • Configure auto-cancellation for draft cases
  • License and Permit Playbook
  • Install License and Permit Playbook
  • Configure Virtual Agent
  • Extend the License and Permit Base Case
  • Configure service definition catalog items
  • Configure e-Sign
  • Configure eligibility framework
  • Configure decision tables
  • Create a pre-eligibility decision table
  • Create a pricing configuration decision table
  • Add pricing endorsements to the decision table
  • Add a price adjustment
  • Associate a decision table with a License & Permit case type
  • Create Document Templates
  • Define a Product Model
  • Configuring playbooks-on-portal for a custom case type
  • Information Request Playbook
  • Install Information Request Playbook
  • Manage a review assignment group
  • Configure RCA privilege settings
  • Configure Manage documents activity UI
  • Configure Similar Request Documents UI
  • Configure the Documents related list
  • Service Request Playbook
  • Install Service Request Playbook
  • Configure a playbook service definition
  • Configure a custom playbook
  • Configure the Similar Records Activity UI
  • Agent tools
  • Guided Decisions
  • Document Processor
  • Create and define document categories
  • Add a document category to an application
  • Associate document types to a document category
  • Mobile Agent
  • Enable communication channels
  • Virtual Agent
  • Engagement Messenger
  • Implement intelligence
  • Configure AI Agents
  • Set up self-service
  • Customize the Government Service Portal
  • Configure the service catalog
  • Configure GDS Content Pack for Portals
  • Install the Gov.UK Design System (GDS) Content Pack for the Government Service Portal
  • Configure the Government Design System Portal
  • Configure the Grants Management Portal
  • Configure Portal homepage
  • Configure announcement details page
  • Configure grant proposals list in Portal
  • Configure registration form fields
  • Approve contact registration
  • Extend capabilities
  • Performance Analytics and Reporting
  • Domain Separation
  • Integrate
  • Field Service Management
  • Use
  • Portals
  • Government Service Portal
  • Register
  • Self-register a business account
  • Update a constituent profile
  • Track cases
  • Submit a social benefits application
  • Create a service request
  • Create an information request
  • Create a license or permit request
  • Track the status of a request
  • Manage your public service cases
  • Email notifications
  • Service level agreements
  • Virtual agent assistance
  • Grants Management Portal
  • View the grants proposal result letter
  • Accept or decline a grant award
  • Business Location Service Portal
  • Playbooks
  • Using Social Benefits Playbook
  • Using the Eligibility Rules Engine
  • Understanding PaCE
  • Resolving a social benefits case
  • Add a beneficiary
  • Using License and Permit Playbook
  • Resolving a license and permit case
  • Track license and permit requests
  • Create a request
  • Using the contextual side panel
  • Use response templates
  • Using the activity stream
  • Viewing the dynamic related records
  • Viewing the ribbon information
  • Add Multiple Parties to a record
  • Create a business contact account
  • Manage contacts or related parties
  • Using Information Request Playbook
  • Create an information request record
  • Using the contextual side panel
  • Use response templates
  • Using the activity stream
  • Viewing the dynamic related records
  • Viewing the ribbon information
  • Track information requests
  • Resolving an information request case
  • Redact sensitive data from documents
  • Add Multiple Parties to a record
  • Using Service Request Playbooks
  • Create a service request record
  • Resolving a service request case
  • Using the contextual side panel
  • Use response templates
  • Using the activity stream
  • Viewing the dynamic related records
  • View the ribbon information
  • Customize the related records view
  • Track government service requests
  • Solutions
  • Using Investigative Case Management
  • Using Entity Management
  • Using Evidence Management
  • Create a case
  • Create an investigative case narrative
  • Add a person
  • Add a property to an investigative case
  • Add a location to an investigative case
  • Add an event to an investigative case
  • Add vehicles to an investigative case
  • Add an organization to an investigative case
  • Add firearms
  • Associate and link multiple entities
  • Create a case team
  • Add evidence to an investigative case
  • Create a chain of custody log
  • Associate and link evidence to entities
  • Using Grants Management
  • Create a funding program
  • Create a grant program
  • Managing grant proposals
  • Using the Reviewer Service Portal
  • Review and score a grant proposal
  • Create a Funding Proposal
  • Add points of contact to a Grant Program
  • CSM Configurable Workspace
  • Creating and resolving case tasks
  • Create a business record
  • Virtual Agent
  • Mobile Agent
  • Perform agent tasks
  • Using the activity stream
  • Track government service requests
  • Track information requests
  • Use the Activity Stream
  • Service Exchange
  • Register a Service Exchange consumer
  • Creating a Provider Task
  • Create a remote catalog item
  • Document Processor
  • Work on a document verification task
  • Analytics and Reporting
  • Constituent Service dashboard
  • Performance Overview
  • Reference
  • Data Model
  • Using the Data Model
  • Core
  • Core Tables and Flows
  • Service Request
  • Service Request Tables
  • Information Request
  • Information Request Tables
  • License and Permit
  • License and Permit Tables
  • Social Benefits
  • Social Benefits Tables
  • Grants Management
  • Grants Management Tables
  • Investigative Case Management
  • Investigative Case Management Tables
  • Service Applicant
  • Service Applicant Information Tables
  • Service Applicant Program Management Tables
  • Core Role Relationships
  • Components installed
  • Roles installed
  • Properties installed
  • Plugins installed
  • Demo Data installed
  • Service Catalog
  • Life cycle of a Public Service case
  • Forms
  • Public Service Case Forms
  • Government Service Case form
  • Service Request case form
  • Information Request case form
  • Public Service Profile Forms
  • Business Profile form
  • Agency Profile form
  • Constituent Profile form
  • Glossary
  • Use Cases
  • Investigative Case Management reference
  • Completeness Rules by Investigative Case Management Entity Type
  • Investigative Case Management case forms
  • Entity Management forms
  • Person form
  • Location form
  • Event form
  • Vehicle form
  • Property form
  • Organization form
  • Firearm form
  • Evidence Management forms
  • Evidence form
  • Evidence entity form
  • Case details form
  • Now Assist for PSDS
  • Explore
  • Generative AI skills
  • Document screening
  • Chat Summarization
  • AI Search
  • Agentic AI
  • Configure
  • Install
  • Activate Now Assist skills
  • Document screening
  • Investigative case summarization
  • Government case summarization
  • Chat summarization
  • AI search
  • Configure AI Search Profiles
  • Activate AI Agents
  • Skill inputs
  • Use generative AI skills
  • Screen an uploaded document type
  • Summarize a government case
  • Summarize an investigative case
  • Refine an investigative narrative
  • Summarize a chat interaction
  • Use AI Search
  • Use agentic workflows
  • Help manage public information requests
  • ICM case creation workflow
  • Help on performing verification of Document Verification Tasks for a Record
  • Use agentic AI
  • Use AI Agents in PSDS

Using Solutions for Public Sector Digital Services

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use solutions in PSDS to perform tasks.

    Grants ManagementHandle applications for grants submitted by public sector users.

    Investigative Case ManagementOrganize, track, and resolve investigations at all levels of government.
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