Configure user groups by application in Public Sector Digital Services

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Configure required or optional user groups for Public Sector Digital Services applications for assignment of cases and tasks. You can assign roles to groups to provide access to all group members, or assign roles to individual users. User groups are used across most processes in Public Sector Digital Services ServiceNow AI Platform® for assigning work to agents, and requesting documents, information, approvals, etc.

    Depending on what application you're configuring, you will need the following roles to assign roles to users or delegate access to group members.
    Application/Plugin Role Required
    Investigative Case Management
    • sn_gsm_ivc_mgmt.admin
    • admin
    Service Applicant Information Plugin
    • sn_svc_appl_info.admin
    • sn_svc_appl_info.applicant_admin
    • admin
    Service Applicant Program Management
    • sn_svc_appl_pgm_mg.admin
    • sn_svc_appl_pgm_mg.grant_program_admin
    • admin
    Grants Management
    • sn_gsm_grnt_mgmt.grant_admin
    • sn_svc_appl_pgm_mg.grant_program_admin
    • admin
    Social Benefits Playbook
    • sn_gsm_soc_bnfts.admin
    • admin
    License and Permit Playbook
    • sn_gsm_lic_prmt.admin
    • admin
    Information Request Playbook
    • sn_gsm_info_req.admin
    • admin
    Service Request Playbook
    • sn_gsm.constituent_admin
    • admin
    Public Sector Digital Services Core
    • sn_gsm.admin
    • admin

    Configuring Groups by application or plugin

    The following user groups will need to be configured on setup in order to use the following applications or plugins. For information on how to configure user groups if you have the above roles, see Configure user roles and groups in Public Sector Digital Services.

    Any rule that is applied to a group is automatically assigned to group members. For example, roles and assignment rules are automatically assigned to group members.

    Tabelle : 1. ICM Management User Groups
    Application, Feature, or Plugin User Group Group Description Required? User Role(s)
    ICM: Entity Management Case Agent
    Investigative assistance
    Expert Analyst
    Crime Lab Technician
    Coroners Office Liaison
    District Attorney
    Tabelle : 2. Grants Management User Groups
    Application, Feature, or Plugin User Group Group Description Required? User Role(s)
    Grants Management
    Grants Program Setup Internal Program Team Add members of your internal team who will be responsible for the grant program. For more information on creating an internal program team, see Add members to a Grant Program internal program team. Y
    • Grant Case Writer [sn_gsm_grnt_mgmt.case_writer]
    • Grant Case Viewer [sn_gsm_grnt_mgmt.case_viewer]
    For more information on configuring read/write access for Internal Program Team members, see Configure read/write access roles for the Grants Management internal program team.
    Point of Contact group Add public-facing points of contact to your grant program that potential applicants can reach out to. For more information on creating a point of contact user group, see Create a grant program using Grants Management program setup for Public Sector Digital Services. N
    Grants Management Portal
    Reviewer Service Portal Merit (External) Reviewer Team Add users to the Merit Reviewer user group to enable them to review and score Grant Programs from within the Reviewer Service Portal. For more information on creating external merit review teams, see Configure the Merit Reviewer Team in the Reviewer Service Portal. Y External Reviewer [sn_gsm_grnt_mgmt.external_reviewer]
    Service Applicant Information Plugin
    Tabelle : 3. Information Request User Groups
    Application, Feature, or Plugin User Groups to Configure
    Information Request Playbook
    • Legal Review Group:
    • Review Group:
    • Final Review Group:
    • Billing Support Group:

    For information on how to create or edit a legal, review, or final review assignment group, see Create or edit a legal, review, or final review assignment group. For information on how to create or edit a Billing Support Group, see .