Creating a Provider Task in Service Bridge for PSDS
Provider tasks represent work that is being performed in a provider's instance and monitored in a consumer's instance. By using Provider Tasks, constituents can collaborate with all of their providers without the need for any additional configuration to their instances.
Warum und wann dieser Vorgang ausgeführt wird
When a constituent submits a request for the catalog item associated with the service request flow on their consumer instance, a corresponding provider task is created on your provider instance, which will automatically create a service request case and trigger a request fulfillment flow on the agency provider instance. As the provider task moves through various stages in the fulfillment flow, the information is sent to the consumer instance through the Scratchpad updates.
Vorbereitungen
Role required: admin