Exploring Public Sector Digital Services Core

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The Public Sector Digital Services Core application provides data models, workflows, and experiences that enable the development of public sector customized applications, which deliver digital services to the government constituents. It's built on Customer Service Management.

    The core application comes with the following capabilities.

    Tabelle : 1. Public Sector Digital Services Core capabilities
    Capabilities Features
    Industry extension data model for government services
    • Government case type
    • Constituent data model
    • Government services offered to constituents, businesses, and agencies
    • Government services received by a constituent and businesses
    • Persona-based roles for agents and citizens
    Constituent Experience in Public Sector Digital Services Core New government services portal has the following features:
    • Catalog
    • Knowledge
    • Cases
    • Services received
    • Households
    • Notifications
    • Profile
      • Search
      • Publications
    • Framework to build applications for government services
    • New user registration
    Agent Experience in Public Sector Digital Services Core
    • Configured agent workspace for government workers
    • Look up and verify constituents
    • New constituent and business creation experience
    • Constituent, business, and Agency360
    • Government case type view and forms
    • Services offered view and forms
    Hinweis:
    This agent experience is separate from Public Sector Digital Services playbooks. This platform agent experience component comes default with Public Sector Digital Services Core, and can be used without Playbooks. To explore a different agent experience, see Playbooks for Public Sector Digital Services.