Approving restricted caller access privileges for Healthcare and Life Sciences Service Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.

    RCA privileges define cross-scope access to an application, an event, or an application resource. Application resources include access control roles, business rules, UI actions, and script includes.

    The real and requested RCAs required for accessing document templates from a Healthcare and Life Sciences Service Management application are included within the Healthcare and Life Sciences Service Management Core application.

    When you install a Healthcare and Life Sciences Service Management application, the status of Real RCAs of the Document Templates application are set to Requested. For more information, see Requested restricted caller access (RCA).

    To be able to use document templates in a Healthcare and Life Sciences Service Management application, as an administrator, you must set the status of Real RCAs of the Document Templates application to Allowed. For more information, see Allow a restricted caller access privilege for document templates in Healthcare and Life Sciences Service Management Core.

    Allow a restricted caller access privilege for document templates in Healthcare and Life Sciences Service Management Core

    Allow restricted caller access (RCA) privileges for the Document Templates application in the target scope to access document templates from a Healthcare and Life Sciences Service Management application.

    Before you begin

    Ensure that the application scope is set to Document Templates in the application picker. For more information, see Application picker.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > Application Restricted Caller Access.
    2. In the Source Scope column of the Restricted Caller Access Privileges list, search for the Healthcare and Life Sciences Service Management Core.
    3. Click a requested RCA with the Document Templates target scope.
    4. On the Restricted Caller Access Privilege form, set the Status field value to Allowed.
    5. Click Update.
    6. Repeat steps 3 through to 5 for each requested RCA.