Configuring Investigative Case Management
Install the Investigative Case Management application, which enables users to. You can then configure the features available for.
As a user with the admin role, complete the following configuration tasks to set up Investigative Case Management, after you install the Public Sector Digital Services Core application.
| Task | Description |
|---|---|
| Install Investigative Case Management for Public Sector Digital Services | Install Investigative Case Management (sn_gsm_icm) from the ServiceNow® Store. |
Key capabilities that support the Investigative Case Management Workflows
The main ServiceNow capabilities that are leveraged to support the Investigative Case Management workflows are:
- Now Assist for Public Sector Digital Services (PSDS)CSM Configurable Workspace: Provide a process guide for agents to complete key processes.
- Policy as Code Engine (PaCE): Streamline the creation, maintenance, and use of screening criteria with a low-code rules engine.
- Configurable Portal Widgets: Use pre-built UI components for easy portal set up and modification.
- Smart Assessment: Improve the creation and maintenance of application questions.
- Decision Trees: Provide a structured, step-by-step approach for pre-screening potential applicants.