Publisher overview for Citrix Systems in the Software Asset Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Publisher Overview for Citrix Systems in the Software Asset Workspace

    The Citrix Systems publisher overview within the Software Asset Workspace provides detailed insights into license usage for Citrix software. Customers can access this overview by navigating to License usage > Publishers and selecting Citrix Systems. The information is refreshed with each new reconciliation result, ensuring up-to-date visibility into license compliance and usage.

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    Key Features

    • True-up Cost: Displays the compliance cost based on average rights pricing for Citrix software entitlements.
    • Savings: Highlights actual and potential cost savings associated with Citrix licenses.
    • Software Model Statistics:
      • Identifies software models without discovery maps, entitlements, downgrade rights, and installations mapped.
      • Shows the percentage of compliant software models and those with custom discovery maps.
    • Progress Indicators:
      • Tracks unlicensed installations and client access records.
      • Displays the number of reclaimed licenses and the average time to fulfill licensing requests.
      • Lists pending custom publisher part number suggestions.
      • Shows user access to software products within the Citrix farm.
      • Monitors concurrent license consumption trends.

    Key Outcomes

    This overview empowers ServiceNow customers to effectively manage and optimize their Citrix software licenses by providing comprehensive compliance data, potential savings insights, and usage trends. By leveraging this information, organizations can ensure they maintain compliance while minimizing costs associated with their Citrix licensing. For further details on license usage fields, refer to the License usage publisher fields in workspace documentation.

    View license usage information related to Citrix in the publisher overview for Citrix Systems in the Software Asset Workspace.

    From the Software Asset Workspace, access the Citrix Systems publisher overview by navigating to License usage > Publishers and then selecting Citrix Systems from the list of available software publishers.

    Results are updated whenever a new reconciliation result is available.

    Citrix Systems publisher overview.

    You can view a summary of your license usage information in the Summary section of the Citrix Systems publisher overview.
    Table 1. Citrix Systems Summary
    Report Description
    True-up cost Cost to be compliant based on the average price of rights in your Citrix software entitlements.
    Savings Actual and potential cost savings for your Citrix licenses.
    Software model statistics Summary of your software model compliance results.
    This summary includes the following information:
    • Without discovery maps: Number of Citrix software models without any discovery maps. Select the number to view the list of software models.
    • Without entitlements: Number of Citrix software models without any software entitlements. Select the number to view the list of software models.
    • Without downgrade rights: Number of Citrix software models without any downgrade rights. Select the number to view the list of software models.
    • With no installs mapped: Number of Citrix software models that are not mapped to any software installations. Select the number to view the list of software models.
    • % Software models compliant: Percentage of Citrix software models that are compliant.
    • With custom discovery maps: Number of Citrix software models with custom discovery maps. Select the number to view the list of software models.
    Progress indicators Summary of your license compliance progress.
    This summary includes the following indicators:
    • Unlicensed installs: Number of unlicensed Citrix software installations. Select the number to view the list of unlicensed software installations.
    • Unlicensed client access: Number of unlicensed Citrix client access records. Select the number to view the list of unlicensed client access records.
    • Number of reclamations: Total number of Citrix licenses that you have reclaimed. Select the number to view the list of removal candidates that you have reclaimed licenses from.
    • Av. time to fulfill req: Average amount of time that it takes for you to fulfill Citrix licensing requests.
    • PPN suggestions pending disposition: Number of custom Citrix publisher part numbers (PPNs) that are pending replacement with a new Software Asset Management Content Service PPN. Select the number to view the list of PPNs.
    User access to products in citrix farm Number of users that have access to specific software products within your Citrix farm. Select a bar to view the complete list of users that have access to the specified software product.
    Concurrent License Consumption License consumption trends for your Citrix software products. Each data point represents the maximum in-use license count per day.

    Select a data point to view additional license consumption data for a specific Citrix software product.

    For details on the in-depth license usage information that is provided in the publisher overview, see License usage publisher fields in workspace.