Asset Analytics overview for Enterprise Asset workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Asset Analytics overview for Enterprise Asset workspace

    The Asset Analytics view provides ServiceNow customers with an in-depth look at their assets, including performance and total cost of ownership (TCO). The Enterprise Asset Dashboard offers a comprehensive view of all assets, allowing for data filtering based on various categories such as location and model type.

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    Key Features

    • 360 Asset View: Displays asset counts by model category and lifecycle state, as well as asset values categorized by models.
    • Overall Performance: Includes insights into the model lifecycle, comparison of discovered vs. undiscovered assets, and a count of assets eligible for refresh.
    • Asset TCO: Offers detailed views of TCO metrics, enabling the creation of new comparative reports and viewing existing ones, with filtering options available.
    • Benchmark Tracking: Monitors assets reaching or approaching benchmark TCO and assists in capital planning for non-retired assets.
    • Expense Distribution: Analyzes asset expenses across various cost types and provides monthly distribution over the last year.

    Key Outcomes

    By utilizing the Asset Analytics features, customers can effectively manage their assets, gain insights into performance and costs, and make informed decisions regarding capital planning and asset refresh strategies. This functionality helps ensure optimal asset utilization and financial planning, leading to improved operational efficiency.

    Use the Asset Analytics view to get a detailed view of all your assets, their overall performance, and the asset total cost of ownership (TCO).

    Enterprise Asset Dashboard

    Use the Enterprise Asset Dashboard to get comprehensive information on all your enterprise assets.

    You can filter the data based on location, stockroom, model category, and classification.

    Enterprise Asset Dashboard

    Table 1. 360 asset view
    Widget Description
    Asset count by model category Number of assets grouped by the model category such as Medical General, Medical Diagnostic.
    Asset count by lifecycle state Number of assets grouped by the lifecycle state such as Retired, In use, and In stock.
    Asset value by model category Cost of assets grouped by the model category such as Vehicle, Cameras, and Field Devices.
    Table 2. Overall performance
    Widget Description
    Model lifecycle overview Overview of the model lifecycle grouped by the lifecycle phase such as General Availability, End of Life, End of Support, and End of Sale.
    Discovered and undiscovered asset count Comparison of the number of discovered and undiscovered assets grouped by model category.
    Assets available for refresh by model category Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh.

    Asset TCO

    This tab provides a detailed view of the TCO and displays key metrics that show the real-time status of assets regarding TCO benchmarks.

    You can create new comparative reports and view existing ones.

    You can filter the data based on location, stockroom, model category, and classification.

    Select View all to view a list of all the comparative reports. Only reports that have at least one active report source are displayed with the exception of an offline report (where the cost type is either Actual TCO or Projected TCO). To update data sources on an offline report, open the report and select Run update job. This button only appears on an offline report. Once this job is complete, the latest collection date gets updated.
    Note:
    Offline reports will not appear in the list of comparative reports until the latest collection date is populated.

    You can select New to create a TCO report.

    Select a report icon to directly open a report or select the report name to open the report form.

    Asset total cost of ownership

    Widget Description
    Reached benchmark TCO Number of assets that reached the benchmark TCO.
    Approaching benchmark TCO Number of assets that are approaching the benchmark TCO
    Capital planning Number of assets for capital planning. The Assets for capital planning are assets that are not retired and their current life cycle phase is true.
    Top 10 models with highest average TCO A bar chart showing the top 10 models with the highest average TCO.
    Assets reached benchmark cost by category Number of assets by category that reached the benchmark cost.
    Assets expense distribution The asset expense distribution based on the following cost types:
    • Purchase - Asset
    • Purchase - Part
    • Configuration
    • Software
    • Contract - Lease
    • Contract - Warranty
    • Contract - Maintenance
    • Contract - Service
    • Contract - Other
    • Utilities
    • Shipment
    • Labor - Maintenance
    • Labor - Repair
    • Labor - General
    • Resold value
    Monthly asset expense distribution (last 12 months) Distribution of assets over the last 12 months, based on the following cost types:
    • Purchase - Asset
    • Purchase - Part
    • Configuration
    • Software
    • Contract - Lease
    • Contract - Warranty
    • Contract - Maintenance
    • Contract - Service
    • Contract - Other
    • Utilities
    • Shipment
    • Labor - Maintenance
    • Labor - Repair
    • Labor - General
    • Resold value