Operations view
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Summary of Operations view
The Operations view within the Cloud Cost Management Workspace enables users to efficiently view and manage cost-saving recommendations, monitor cost usage tags, and oversee administrative operations. Access is granted to users with the insightsowner role, limiting visibility to assigned accounts.
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Key Features
- Overview: Displays total savings by recommendation type and the number of recommendations to review, categorized by state.
- Recommendations: Allows users to analyze savings across various recommendation types:
- Rightsizing: View potential savings, manage resource scheduling, and configure settings.
- Unused resources: Identify and manage resources that are not being utilized for cost efficiency.
- Reservation/Saving plans: Evaluate upfront costs, utilization percentages, and accept or decline recommendations.
- Business hours: Analyze savings based on business hours and manage resource exclusions.
- Cost Usage Tags: Associate resource usage with specific business entities and create/update tag categories.
- Administration: Manage service accounts, credentials, billing download jobs, price sheet download jobs, and business hours schedules.
- Global exclusions: Exclude specific resources from reports to maintain data integrity.
- Job Executions: Monitor execution details for various job types related to billing and resource management.
- AWS Price Discounts: Specify discount rates for accurate pricing in Rightsizing recommendations.
- Shared Cost Allocation Policies: Create and manage policies to allocate costs for shared cloud resources among business lines.
- Tools: Compare MetricBase data with Spend data for effective troubleshooting of billing issues.
Key Outcomes
By utilizing the Operations view, ServiceNow customers can optimize cloud resource usage, enhance cost management through informed decision-making, and improve overall operational efficiency in their cloud expenditures.
Use the Operations view in the Cloud Cost Management Workspace to view and manage recommendations, cost usage tags, and administration-related operations.
Important:
If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data.
You can access the Operations view by navigating to .
The Operations view lets you do the following tasks by expanding each category in the Lists tab:
- Overview: View your total savings by recommendation type and the number of recommendations to review, which are grouped by their state.
- Recommendations: View the savings of your cloud assets by recommendation type such as Rightsizing, Unused resources, Reservation/Saving plans, and Business hours. Select the
recommendation type to view detailed reports and act accordingly:
- Rightsizing: View the total potential savings by service category, total potential savings by change group, number of resources that are scheduled, completed, declined, failed, and excluded for rightsizing. You can also exclude or schedule resources for rightsizing resources, configure the rightsize settings, and create service category metrics. For more information, see Resize resources with Rightsizing.
- Unused resources: View the total potential savings by service category, total potential savings by change group, number of unused resources that are scheduled, completed, declined, failed, and excluded. You can also exclude or schedule unused resources to identify resources that are wasting money because they aren’t used, configure the unused settings, and create unused recommendations. For more information, see Manage unused resources.
- Reservation/Saving plans: View upfront cost to reserve, overall RI utilization percentage, potential savings by service category. You can accept or decline the recommendations for reserved instances. For more information, see Reduce resource cost with Reservation Plans
- Business hours: View the total potential savings by service category, total potential savings by change group, business hour against non-business hour spend, and number of resources that are scheduled, completed, declined, failed, and excluded from business hour policies. You can also exclude resources from the policies. For more information, see Improve resource usage with Business hours.
- Cost usage tags: Associate resource usage with particular business entities. For more information, see Tags and tag categories.
- Tag categories: Create and update tag categories.
- Tag names: Create tag names for the tag categories.
- Administration
- Service accounts: Create service accounts for AWS, Azure, and Google to store the credentials and access information for your account.
- Credentials: Create credentials for accessing AWS, Azure, and Google accounts.
- Billing download jobs: View, manage, and schedule the jobs that download billing data for AWS, Azure, and Google.
- Price sheet download jobs: View, manage, and schedule the jobs that download the price sheet for AWS, Azure, and Google.
- Business hours schedules: Create a schedule for business hours. For more information, see Create Business hours schedule.
- Unassigned resources: View list of unassigned resources and details of the resources such as provider, region, CMDB CI, service account and category, and SyS ID.
- Global exclusions: Exclude resources for ensuring that cost data for a particular resource doesn’t appear in a report. For more information, see Exclude a resource from all Cloud Cost Management reports.
- Job executions: View the job execution details of the following:
- Billing download
- Price sheet download
- Spend
- Budget
- Rightsizing/Unused
- Business hour
- Unassigned
- Reservation plan
- Account to owner mappings: Set up or update ownership of service accounts. For more information, see Assign service accounts to an insights_owner and Update or reassign insights_owner privileges.
- View insights owners: View the list of insights owner and also create a cloud service account. For more information, see View the service accounts owned by an insights_owner.
- AWS price discounts: View and specify the provider discount rate for each service account. For more information, see Specify rate discounts to enable accurate pricing for Rightsizing recommendations.
- AWS Gov account mappings: Create mapping of AWS Gov account to a linked service account. For more information, see Create AWS Gov accounts mapping.
- Shared cost allocation policies: Create, update, and view shared cost allocation policies with different allocation types to split the cost of shared cloud resources among various business lines. For more information, see Create or update a shared cost allocation policy.
- Tools- Compare MetricBase with Spend data: Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Azure, and Google Cloud Platform (GCP) and easily diagnose and troubleshoot Cloud Cost Management billing issues. For more information see, Compare MetricBase data with spend data.Note:This option is available with Cloud Cost Management 8.0.0 version or later.