SaaS detection report

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of SaaS Detection Report

    The SaaS detection report is a tool within ServiceNow's Software Asset Management that enables organizations to discover and manage all SaaS applications accessed through browsers. It captures both paid and free applications configured with the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC). This report is crucial for effectively managing shadow IT spend, providing insights into user access and application usage over time.

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    Key Features

    • Version Requirement: To access the SaaS detection report, ensure you have Software Asset Management - SaaS License Management version 13.1.12 or later and the ACC-VC product version 1.3.0 or later, alongside an upgrade to Washington DC or later versions.
    • Data Display: The report shows data from the past 90 days, including domain-separated data if specific domain support features are activated.
    • Monitoring and Management: The report indicates whether a SaaS application is monitored or managed, along with details like application URLs, total users, last accessed time, and total accessed time.

    Key Outcomes

    By utilizing the SaaS detection report, ServiceNow customers can:

    • Gain visibility into all SaaS applications used within their organization.
    • Analyze user engagement and application usage to make informed decisions about software licensing and spending.
    • Identify unmanaged applications and take appropriate actions to ensure compliance and optimize costs.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:
    • Request and install version 13.1.12 or later of the Software Asset Management -SaaS License Management application from the ServiceNow Store. For more information, see Request SaaS License Management.
    • Install the Agent Client Collector for Visibility - Content (ACC-VC) product version 1.3.0 or later.
    • Upgrade to Washington DC or later versions.

    This report helps you manage your shadow IT spend more effectively by viewing all the users who access these applications, the usage of these applications, and how long each application has been used.

    Note:
    By default, the SaaS detection report displays data from the past 90 days.

    To view this report, navigate to Software Asset Workspace > License usage > Reports.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored column value shows as true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored column value shows as false.
    Is managed Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the Is managed column value shows as true.
    • If a software model doesn't exist for a product, the Is managed column value shows as false.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.

    Select the value in this column to view more information about the users in the User Usage Data table.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data
    Field Description
    Discovered user User referenced from the Discovered Users [samp_discovered_user] table.
    User User accessing the application.
    Device Device or CI from which the user accessed the application.
    Cost center Allotted cost center of the user in an organization.
    Department Department of the user in an organization.
    Total accessed time Total duration for which the application has been accessed by a user.
    Last accessed time Last time when the application was accessed by a user.