Software Asset Management dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Software Asset Management Dashboard

    The Software Asset Management dashboard provides insights into true-up costs, optimization results, and compliance trends for software assets. Customers can access the dashboard by navigating toIT Asset Management > Software Asset Management > Software Asset Management dashboard. Data is refreshed daily or as new reconciliation results are available, and users can save charts in PNG or JPG formats.

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    Key Features

    • Overview Tab: Displays total true-up costs, number of publishers/products out of compliance, potential savings, and top products by true-up cost and potential savings.
    • Optimization Tab: Focuses on reclamation candidates, showing details like state, potential savings, and the status of active reclamations.
    • Compliance Analysis: Utilizes Performance Analytics to provide time-series data on compliance trends and highlights issues like over-licensed amounts.

    Key Outcomes

    ServiceNow customers can leverage the dashboard to:

    • Monitor compliance and identify potential savings from software reclamation.
    • Gain visibility into software usage and compliance trends over time.
    • Quickly address compliance issues and optimize software spending.

    View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard.

    The Software Asset Management dashboard tab is accessed by navigating to Software Asset > Overview and selecting Software Asset Management from the dashboard list. Select an element within a report to see more information, or add and move widgets as needed.

    Results are updated daily, or whenever a new reconciliation result is available, and can be refreshed by selecting the Refresh icon for each result. You can also save charts in PNG or JPG formats.

    The graphs show important statistics about the software being tracked. In the Overview and Optimization tabs, you can filter by publisher, product, department, and country to narrow the results.

    Overview

    The source for overview data is the Product Result [samp_product_result] table.

    Figure 1. Overview tab
    Table 1. Overview tab
    Report Description
    Total True-up Cost Cost to be compliant based on the average prices in entitlements for the rights.
    Publishers out of Compliance Number of publishers that have at least one software model out of compliance.

    Select the report to show the filtered list of records.
    Products out of Compliance Number of products that have at least one software model out of compliance.

    Select the report to show the filtered list of records.
    Potential Savings Cost saved if removal candidates are reclaimed.
    Top 10 Products by True-up Cost Top 10 products graphed in order of true-up cost.
    Top 10 Products by Potential Savings Top 10 products graphed in order of potential savings.

    Optimization

    The source for optimization data is the Reclamation Candidate [samp_sw_reclamation_candidate] table.

    Figure 2. Optimization tab
    Table 2. Optimization tab
    Report Description
    Reclamations Requiring Attention State is Attention Required
    Potential Savings
    • Created on This Year OR Active is true

      OR

    • Closed on This Year AND Opened on Last Year
    Actual Savings YTD Closed on This Year AND State is Closed Complete
    All Active Reclamations by State Active is true
    Top 10 Active Reclamations Breakdown Active is true
    Actual Savings per Month State is Closed Complete AND Closed in Last 12 Months
    Removal candidate state color key:
    Color State
    Red Attention Required
    Green Ready
    Yellow Awaiting Use
    Orange Awaiting Approval
    Purple Awaiting Revocation
    Blue Closed Complete

    Compliance Analysis

    Compliance analysis consists of time-series data using Performance Analytics to show the compliance trends over time. The for compliance analysis data is the Product Result [samp_product_result] table.

    Figure 3. Compliance Analysis tab
    Table 3. Compliance Analysis: True-up Cost
    Report Description
    True-up Cost Cost to be compliant based on the average prices for entitlements for the rights.
    Publishers out of compliance Number of publishers that have at least one software model out of compliance.
    Products out of compliance Number of products that have at least one software model out of compliance.
    Potential savings Cost saved if removal candidates are reclaimed.
    Breakdowns Shows the detailed list of results based on the widget selected.
    Records Shows the detailed list of product results based on the widget selected.
    Table 4. Compliance Analysis: Over-licensed amount
    Report Description
    Over-licensed amount Cost of licenses owned but not being used.
    Publishers over-licensed Number of publishers that have at least one software right not being used.
    Products over-licensed Number of products that have at least one software right not being used.
    Breakdowns Shows the detailed list of results based on the widget selected.
    Records Shows the detailed list of product results based on the widget selected.