Scan enterprise assets for location inventory audits using the Mobile Agent application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Use the ServiceNow® Mobile Agent application to scan the enterprise assets that you want to include in your location inventory audits. After you scan all enterprise assets, you can complete the audit on your ServiceNow instance. Use your audit results to understand where your enterprise assets are located and what their current status is.

    Before you begin

    Role required: sn_eam.enterprise_admin or sn_eam.enterprise_asset_manager

    Procedure

    1. From your mobile device, launch the Mobile Agent application.
    2. On the navigation bar at the bottom of the screen, tap the Enterprise Asset tab.
      The navigation bar displays tabs for the ServiceNow applications and applets that you have access to through the Mobile Agent application. The navigation bar also displays tabs for your Mobile Agent application settings and notifications.
      The home screen for the Enterprise Asset Management application opens.
      Enterprise Asset Management home screen in the ServiceNow Mobile Agent application.
    3. Tap Location audits.
      The Location audits screen opens, where you can view all open and completed audits.
    4. If the desired location audit does not already exist, open a new location audit.
      1. Tap the more options menu at the top right corner of the screen.
      2. When the menu opens, tap New location audit.
        The New location audit screen opens.
      3. Select the location that you want to audit in the Location field.
      4. If you also want to audit the child locations of your selected location, enable the Include child locations option.
        Note:
        When you enable this option, you can also include the following assets in your audit:
        • Child assets of user-assembled enterprise assets
        • Add-on assets of pre-assembled and simple enterprise assets
        • Assets that are stored within pallets
      5. Tap Submit.
        You automatically return to the Location audits screen, which displays the new location audit on the Open tab.
    5. On the Open tab, tap the location audit that you want to complete.
      The location audit record opens.
    6. On the Details tab of the location audit record, tap Start audit.
    7. Tap the back arrow at the top left corner of the location audit record to return to the Location audits screen.
    8. On the Open tab of the Location audits screen, tap the location audit that you just started.
      The location audit record opens.
    9. On the Details tab of the location audit record, tap Scan.
      The Asset scan screen opens.
    10. Use the camera on your mobile device to scan the asset tag of the enterprise asset that you want to include in the audit.
      You can also enter the asset tag value manually in the Asset Tag field.
    11. Tap the Enter key on the keyboard of your mobile device.
      The enterprise asset is automatically added to the Review tab of the Asset scan screen.
    12. Repeat steps 7 and 8 for every enterprise asset that you want to include in the audit.
    13. After you scan or enter the asset tag value for all desired enterprise assets, go to the Review tab to verify the complete list.
      If you want to remove any enterprise assets from the list, tap the Delete icon (Delete icon.) for that enterprise asset.
    14. Tap Submit.
      The Asset scan screen closes and you automatically return to the location audit record. On the Details tab of the location audit record, the Expected, Not expected and location corrected, Missing, and New fields update based on the enterprise assets that you just scanned or entered the asset tag value for.
    15. Tap the more options menu at the top right corner of the screen.
    16. When the menu opens, tap Complete.

    What to do next

    Complete the inventory audit on your ServiceNow instance. See Audit enterprise asset inventory for detailed instructions.