Sample payload for Citrix software install records
Summarize
Summary of Sample payload for Citrix software install records
This content provides a sample payload for the Citrix publisher pack that populates the Software Installation records in the ServiceNow IT Asset Management module using data from third-party discovery sources. It supports Citrix products such as virtual applications and virtual desktops, which utilize concurrent and user/device licensing models.
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Key Features
- The payload interacts with two key identifiers: the Citrix License Server and the Citrix Delivery Controller.
- CAL (Client Access License) entries are created for license reconciliation against purchased rights.
- Two tables need to be populated based on licensing entitlements:
- sampconcurrentlicenseconsumption: Requires productcode and number.
- sampuserdevicelicenseconsumption: Requires productcode, consumer, and consumertype.
- After sending the payload, scheduled jobs must be executed to update the relevant Client Access and Software Installation tables.
Key Outcomes
By correctly populating the specified tables with the payload, ServiceNow customers can expect:
- Accurate license consumption tracking for Citrix products.
- Creation of software install records in the Software Installation table.
- Updated Client Access records reflecting user/device counts for better compliance and management.
Ensure that the scheduled jobs are configured to run after payload processing to maintain consistency and accuracy in the records.
A sample payload for the Citrix publisher pack that populates the Software Installation [cmdb_sam_sw__install] table with software install records from third-party discovery sources.
The IRE API relies on two CI identifier rules for creating Citrix software install records. The Citrix License server [cmdb_ci_appl_license_server] identifier populates the CAL entries and the Citrix Delivery Controller [cmdb_ci_appl_delivery_controler] identifier creates the software install records.
The CAL entries are used during reconciliation to compare against the purchased rights in entitlements to get the correct license position for Citrix products​. The Citrix License server identifier provides information on the samp_concurrent_license_consumption and the samp_user_device_license_consumption tables. Based on your licensing entitlements, you need to populate either of these two tables.
- samp_concurrent_license_consumption: product_code and number
- samp_user_device_license_consumption: product_code, consumer, and consumer_type
{ 'items': [{'className':'cmdb_ci_appl_license_server',
'related': [
{
'className':'samp_concurrent_license_consumption',
'values':{
'product_code':'MW2ZPSE0001',
'in_use_count':511,
'overdraft':11,
'pooled_available':0,
'total_count':500
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'XDT_PLT_CCS',
'consumer':'consumer1',
'consumer_type':'user'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'XDT_PLT_CCS',
'consumer':'Device1',
'consumer_type':'device'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'XDT_PLT_CCS',
'consumer':'consumer2',
'consumer_type':'user'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'XDT_PLT_CCS',
'consumer':'consumer3',
'consumer_type':'user'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'XDT_PLT_CCS',
'consumer':'consumer4',
'consumer_type':'user'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'MW2ZPSE0001',
'consumer':'consumer5',
'consumer_type':'user'
}
},
{
'className':'samp_user_device_license_consumption',
'values':{
'product_code':'MW2ZPSE0001',
'consumer':'Device1',
'consumer_type':'device'
}
}
],
'values': {
'name': 'ACME License Server 2',
'tcp_port': 22,
'install_directory': 'Documents'
}
},
{
'className':'cmdb_ci_win_server',
'values': {'name':'samlabvm450'}
}
],
'relations':[{
'type':'Runs on::Runs',
'parent':0,
'child':1
}]
}