Configure variable in service catalog record producer for appointment booking

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Create variables for the catalog item attributes within the appointment booking service configuration. Configuring distinct variables for location and user contact, enables you to specify both the location and contact details when booking an appointment on the calendar.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Record Producers.
    2. Click the desired record producer.
    3. In the Variable related list, click New.
    4. On the form, fill in the fields.
    Table 1. Variable New Record
    Field Description
    Application This is a read only field and is set by default based on the application scope.
    Type Supported variable types for this catalog item record producer.

    If you use unsupported variables, Service Catalog might not integrate the data in the right format.
    Catalog item Catalog item that uses the variable.
    Order Placement order of the variable on the catalog item page. You organize the variables from top to bottom, and from the least to the greatest order value.

    For example, a variable with an order value of 1 is placed ahead of other variables with higher-order values.
    Active This is a read only field and is enabled based on the Publish, Retire, or Edit actions.
    Mandatory Option for making the variable mandatory as part of the ordering process.
    Note:
    This behavior is applicable only on a page load. You can change it by using client APIs.
    Question Question that you can ask users who are ordering the catalog item to obtain related information.
    Name Name to identify the question.
    Note:
    If this field is empty, its value is auto-populated based on the Question field for all variable types except Break, Container Split, and Container End.
    Tooltip Tooltip text to display when users point to the variable. Enter a brief note to describe the purpose of the question.
    Example Text Question field hint that appears before a user enters a value. You can use a hint for the following variables:
    • Email
    • URL
    • Single Line Text
    • Multi Line Text
    • Wide Single Line Text
    Type Specification Values specific to the type of variables.
    1. Click Submit.
      Repeat steps 3 through 5 to create additional variables for the same catalog item record producer.

    Result

    The service catalog record producer creates the new variable record in the selected table. The default table is wm_order.

    What to do next

    Add this variable entry in the Appointment booking table to ensure that it is visible on the calendar for users when booking an appointment. For more information, see Create business rules to automatically create appointment record for the catalog item variable