Components installed with Retail Store Services

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Certain roles and dependencies must be considered when using the Retail Store Services plugin.

    Note:
    • The Retail Store Services application installs the dependencies Retail Core and Retail Mobile.
    • If Retail Core and Retail Mobile are already installed, then, only the com.sn_rtl_stre_servcs plugin gets installed with Retail Store Services. 

    Plugins installed with Retail Store Services

    Plugin Name Description Plugin Dependencies

    Retail Store Services

    [com.sn_rtl_stre_servcs]

    		 This plugin facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ, ensuring their day-to-day.
    • com.sn_retail_core
    • com.sn_retail_mobile

    Roles installed with Retail Store Services

    Role Description Contains roles
    sn_rtl_stre_servcs.agent Create, update, and close store inquiry case across organizations. sn_retail.support_agent
    sn_rtl_stre_servcs.agent_manager Create, update, and close store inquiry case across organizations.
    • sn_rtl_stre_servcs.agent
    • sn_customerservice_manager
    sn_rtl_stre_servcs.contributor Create, update store inquiry case for their location.