Search for assigned cases and tasks using AI Search in Retail Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Search function in Retail Mobile to find cases or tasks based on relevant keywords or descriptions.

    Before you begin

    Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

    Note:
    This requires AI search to be enabled within the Retail Mobile instance. For more information, see AI Search.

    Procedure

    1. In Retail Mobile, navigate to the Search bar.
    2. Enter a keyword or description related to a case or task.
    3. Select a matching store case as task as needed.