Track a store inquiry case from the Retail portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.

    Before you begin

    Role required: Store associate or Store manager

    Procedure

    1. In the Retail portal, select Home > Cases & Tasks from the menu bar.
    2. Select the case number to track the case.