Configure service definitions for multi-store case creation for Retail Task Management Core

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure service definitions to include the Multiple case creation configuration field to create multi-store cases.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Definitions.
    2. Select and hold (or right-click) on the form header and select Configure > Form Layout.
    3. Move the Multiple case creation config field from Available into Selected.
    4. Select Save.

    Result

    Service definitions leveraging the multi-store case creation capability are enabled through use of the Multiple case creation config field.

    Note:
    Ensure that the list view is configured to include the Parent Case related list and configure the form view to remove the “assigned to” field in the Parent Case.