Components installed with Retail customer complaint

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

    Plugins installed with Retail customer complaint

    Plugin Name Description Plugin Dependencies

    Retail Customer Complaint

    [com.sn_rtl_cs_cmplnt]

    		 The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.
    • com.sn_customerservice
    • com.sn_retail_core

    Roles installed with Retail Customer Complaint

    Role Description Contains roles
    sn_rtl_cs_cmplnt.agent Create, update, and resolve retail complaint cases. sn_retail.support_agent
    sn_rtl_cs_cmplnt.agent_manager Create, update, resolve, and manage retail complaint cases.
    • sn_rtl_cs_cmplnt.agent
    • sn_customerservice_manager