Track your cases and tasks from the Retail portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Track the cases that are assigned to you or your team from the Retail portal.

    Before you begin

    Role required: Store associate, Store Manager, Regional Manager

    Procedure

    1. From the Retail portal, navigate to Cases & tasks.
    2. From the Categories list, filter the displayed cases by selecting a category.
      • Action needed: Open P1 cases, Awaiting info cases, or Service Level Agreement (SLA) breached cases.
      • Cases: All cases that are assigned to your current assigned cases, unassigned cases, or cases requested by you.
      • Escalated cases: Cases that are currently in an escalated state.
      • Tasks: All tasks to be fulfilled by retail personas that are assigned to you, unassigned, or recently updated.
    3. Select a case to see the details about it.