Managing inventory by putting away assets in the stockroom drop-off location

  • Release version: Yokohama
  • Updated June 18, 2025
  • 2 minutes to read
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    Summary of Managing inventory by putting away assets in the stockroom drop-off location

    The Asset put away feature, available from Hardware Asset Management version 13.0.0 onwards, helps ServiceNow customers efficiently track the movement of hardware assets within inventory. It manages the transfer of assets from the receiving bay to their designated aisle-space within the stockroom, ensuring accurate aisle-space information is recorded for each asset.

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    Key Features

    • Automatic Task Creation: An Asset put away task is automatically created in the Hardware Asset Workspace when a hardware asset is created without aisle-space information or when the stockroom field is updated on the asset.
    • Manual Task Creation: Users can manually create Asset put away tasks for in-stock assets to organize inventory placement.
    • Task Management: Inventory users can view open put away tasks, update the Drop off location field to assign the asset to a specific aisle-space, and close the task once the asset is stored.
    • Stockroom Configuration: Asset put away tasks can only be created for stockrooms enabled to perform warehouse tasks, ensuring proper configuration before use.
    • Mobile Support: Using the ServiceNow Agent application, users can scan assets and their drop-off locations to facilitate asset put away directly from mobile devices, streamlining the physical handling process.

    Key Outcomes

    • Improved inventory accuracy by ensuring assets have precise aisle-space location data.
    • Enhanced operational efficiency through automated and manual task tracking within the Hardware Asset Workspace.
    • Better stockroom management by enabling warehouse task functionality and mobile scanning capabilities.
    • Clear audit trail of asset movement from receiving bay to storage location, supporting inventory control and asset lifecycle management.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    Important:
    The Asset put away feature is available with Hardware Asset Management version 13.0.0 onwards.
    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Hardware Asset Workspace when the following required business rules are met:
    • When a hardware asset is created in the Hardware Asset Workspace and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Hardware Asset Workspace, see Create an Asset put away task.
    • When the Stockroom field is updated for a hardware asset in the Hardware Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom.
    In the Hardware Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage asset put away using the ServiceNow Agent application.